Terms & Conditions

1) Definitions

The terms “We”, “us” or “our” refers to AlfaMed Specialist Emergency Care and Training.

“You” or “your” refers to the individual/company/organisation making and paying for the booking. Bookings are accepted subject to the following terms and conditions. Please read these terms before making a booking with us. By making a booking, it is assumed you have read, understood and accept these terms and conditions. These booking terms and conditions are to ensure transparency and to protect the interests of both the customer and AlfaMed SECT.

2) Course & Event Medical Provision Bookings

Bookings may be made either by email, letter, phone or the online enquiry form.

3) Provisional bookings (courses).

To register your interest in a course, a provisional booking may be taken. This will only be held for a maximum of 7 days. This does not guarantee your place on a course until a booking form is received and confirmation of a place confirmed in writing.

4) Event Medical Quotations

All quotes for medical provision are valid for 30 calendar days from the date shown on the quotation.

5) Payment Terms (Courses)

Our standard payment terms require full payment be made at the time of booking. Preferred method of payment is BACS. Payment can also be made by cash or cheque (details on request) or Paypal. No VAT is payable on any of our courses. Your booking WILL NOT be confirmed until payment has been made. Course certificates will only be issued if payment has been received.

For companies where an account will be set up, an invoice will be issued and should be paid within 30 days of the invoice date unless otherwise agreed. Late payment will result in an additional 10% of the initial cost being added every seven days from the date of the invoice.

6) Cancellations (Courses)

Should circumstances arise that you have to cancel your course and either we are unable to transfer your booking to another course or you do not wish to transfer to another course, then the following charges will apply:

  • If the cancellation is made more than four weeks (28 days) prior to the course start date, no charge will be applied.
  • If the cancellation is made two to four weeks (14-28 days) prior to the course, 50% of the course fee will be charged.
  • If the cancellation is made less than two weeks (14 days) prior to the course, the full course fee will be charged.
  • Cancellation must be made in writing by post or email, and received by the start date of that course.

7) Payment terms (Event Medical Support).

  • Preferred method of payment is BACS. Other payment options are available on request.

Our standard payment terms are;

  • Invoice issued and to be paid within 30 days of the invoice date unless otherwise agreed. Late payment will result in an additional 10% of the initial cost being added every seven days from the date of the invoice.
  • A non- refundable deposit will be required to secure your booking to enable us to secure resources prior to your event (deposit % amount will be detailed in your quotation).

8) Event Cancellation

If it occurs that you have to cancel the medical cover being provided by us, the following charges will apply:

  • If the cancellation is made more than four weeks (28 days) prior to the event, no charge will be applied and deposit refunded.
  • If the cancellation is made with between one and four weeks (7 – 28 days) prior to the event, 50% of the fee will be charged.
  • If the cancellation is made with less than one week notice (7 days), the full event fee will be charged.

9) Course Non-Attendance

If you do not attend a course, and you have not previously informed us, the full course fee remains payable and non-refundable.

10) Unforeseen Circumstances

On rare occasions or unforeseen circumstances we may be required to cancel a course. In such rare circumstances, you will be given as much notice as possible and a full refund given. We regret that no liability will be accepted for costs arising from candidates having to cancel booked accommodation or travel.

11) Insurance

We hold public liability insurance, professional indemnity and medical indemnity insurance. We cannot accept any liability whatsoever in respect of loss or damage to personal property while you are on a course, or where we are providing medical cover, which is not caused by the negligence of our staff.

12) Course Monitoring & Quality Assurance

For quality assurance purposes, we will monitor and record your performance throughout the course. This may include a syllabus checklist and various assessment sheets where need be. No personal information will be disclosed to any other parties.

13) Data Protection

Your personal information will be held on file for internal record keeping only. All personal information is held and used in accordance with the Data Protection Act 2018 and is not shared with any third party for marketing purposes. Outside parties may require this information (eg insurance provider, health care providers).

Your personal data (name, email, phone number, allergies, additional learning needs) will only be used to inform our course delivery and to contact you with information relating to the booked course.

Name and contact details only are retained by clients booking event medical support.

We will not retain contact details/ contact you about further courses/ event medical support or other matters without your expressed prior consent.

14) Patient Records

Patient records will be kept for a minimum of ten years from the date of when they were assessed, and or treated by us. Children’s records will be kept until that child has reached the age of 25 years. These records will be used for the purpose of internal clinical governance.

We will not share medical records without the patient or legal representatives expressed consent unless requested to do so by HM Coroner or the courts.

Patient records can be viewed by making your request in writing.

15) Privacy

We will only contact you in connection about your booking and to keep you informed of re- validation courses (where appropriate) and of any further courses where you consent to being contacted.

16) Responsibilities

We ask that you are aware of the following;

  • All training involves a series of practical activities. Participants are expected to be physically- able to complete all activities.
  • Due to the practical nature of our training courses, you should wear loose, comfortable and practical clothing.
  • Participants should be aware that physical examination practicals usually involve physical contact with fellow candidates. If participants are not comfortable with this element they should bring it to the attention of the trainer.
  • Please bring any medical problems, disabilities or other issues that may affect your ability to complete a course to the attention of the trainer before the course starts (e.g. recent injury, learning disability, dyslexia, etc.) We will make all reasonable adjustments to account for this during the course. We will not exclude anyone from our training and will ensure all reasonable adjustments are in place to meet our statutory obligations. If you do not disclose information about yourself at the time of booking or at the very latest before the commencement or the training course, we may find it very difficult to apply any reasonable adjustment. In extreme circumstances this may result in exclusion from the training course.
  • Health and Safety is of paramount importance to us. It is the responsibility of all attendees on the courses that we facilitate to maintain acceptable levels of behaviour and always act in a safe, reasonable and professional manner. Any unacceptable behaviour will lead to offenders being asked to leave the course. Should any damage be caused to equipment or the venue, you will be required to pay the cost to rectify any issues. Any course members noticing any unacceptable conduct should report it to the Course Director immediately.
  • Professional misconduct is taken very seriously by us. Any course participant who breaches their code of conduct with their professional registration body (HCPC, NMC or similar) risks being reported to protect both patients and the public.

17) Health & Safety of Training Venues

1.1) Venues provided by you “The Client”

It is your “the client” responsibility to ensure that the venue that you provide for your group is suitable and safe. You should ensure:

  • a) Fire escapes are clearly marked and adequately maintained and not obstructed.
  • b) Firefighting equipment is clearly marked and placed and fire marshals nominated.
  • c) Access to training rooms is clear and safe.
  • d) Training rooms are big enough for the group to practise simulated incidents and first aid techniques.
  • e) Lighting, heating and ventilation are adequate.
  • f) Computers/projectors (if provided) have been PAT tested.
  • g) Washing and toilet facilities are adequate, and appropriate for gender mix.
  • h) First aid and accident reporting procedures are in place.
  • i) Any other relevant matters coming to the trainer’s attention in relation to the suitability of the venue are addressed prior the training commencing
    We retain the right to cancel a course if the venue is deemed unsafe by the tutor on the day.

2.1) Venues provided by us:

  • It is our responsibility to ensure all the criteria as under 1.1 are met.

18) Copyright

All course content both visual, intellectual, written or otherwise can-not be reproduced in part or whole, without the express, written permission of AlfaMed SECT. Failure to do so may result in prosecution.